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Include your device ID (Settings → tap the device ID to copy it) for billing or time-balance questions.
Common questions
Franca doesn't seem to hear anything
Check that Franca has microphone access: iPhone Settings → Privacy & Security → Microphone → Franca. If another app (a call, a voice memo) is using the microphone, end it and tap Franca's button to start again.
The other person's words aren't being translated
Franca listens for the two languages you selected — one per side of the screen. If your conversation partner is speaking a third language, tap their pane's language name (while stopped) and change it.
How is my interpreting time counted?
Time only counts while someone is actually speaking and being interpreted. Listening, pauses, and silence are free, so an hour of interpreting time typically covers far more than an hour of real conversation. Your remaining time is shown in Settings.
How do I cancel or manage my subscription?
Subscriptions are billed by Apple. Open iPhone Settings → your name → Subscriptions → Franca, or use "Manage subscription" inside the app. Time from one-time packs stays yours even if a subscription ends.
I reinstalled the app and my time is gone
Tap "Restore Purchases" on the plan screen to reconnect your subscription. If a balance still looks wrong, email us your device ID and we'll sort it out.
Which languages does Franca speak?
More than 70, including English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese, Arabic, Hindi, Russian, Turkish, Vietnamese, Thai, Ukrainian, and many more. Any two of them can be paired.
How do I delete my data?
Conversations only ever live on your phone — deleting the app deletes them. To also remove your anonymous time-balance record from our servers, email us your device ID. Details in the privacy policy.